Complaints and integrity

Let us know

Are you unhappy with Layan Foundation, or have you noticed something that is not right? Let us know. We take every complaint and every report seriously.

Making a complaint

Email your complaint to secretaris@layanfoundation.org. Tell us what happened, when, and how we can reach you.

• Within five working days we confirm that we have received your complaint.
• Within four weeks you receive a full response. If we cannot manage that, we tell you why and when you will hear from us.
• Not satisfied with how we handled it? Put your complaint to the full board via voorzitter@layanfoundation.org.

Reporting misconduct

Do you suspect fraud, misuse of funds or inappropriate behaviour, at Layan or at a partner we support? Report it to the chair (voorzitter@layanfoundation.org) or the secretary (secretaris@layanfoundation.org). We treat your report confidentially, look into what happened and take appropriate action. If it concerns a partner, we do not fund them while there is doubt about their integrity.

How we work with integrity

• The board is unpaid. Board members can only be reimbursed for expenses they have incurred.
• We screen every partner in advance, including for links to sanctioned or banned organisations. If there is doubt about their integrity, we do not fund them.
• Earmarked gifts go only to the project they are meant for. We account for this in our annual report.
• We handle images and personal data of children with care. We do not publish full names, and we only use images that our partners have shared with us or published themselves.

Your data

We only use your data to handle your complaint or report. Read more in our privacy statement.